Frequently Asked Questions

FAQs

What sizes do you carry?

We offer a wide range of sizes designed to fit and flatter real women. Sizing may vary slightly by item, so we recommend checking the size guide on each product page for exact measurements. Still unsure? Our customer support team is happy to help you find the right fit.

How long does shipping take?

Once your order is placed, we aim to process it within 1–3 business days. From there, delivery takes approximately 4–7 business days within the UK. In total, your order should arrive within 5–10 business days.

View our full Shipping Policy

Do you offer free shipping?

Yes! We’re pleased to offer free standard shipping on all UK orders — no minimum spend required. Just add your favourite pieces to your cart, and we’ll take care of the rest.

Can I return an item if it doesn’t fit?

Absolutely. We offer 30-day returns on eligible items, even if they’ve been gently tried on. Returns are free, and you’ll receive your refund within 10 business days of us receiving your return.

View our full Return Policy

How can I contact customer support?

We’re here to help! Our team is available Monday to Friday, 9AM–6PM (GMT+1). Send us an email at info@joliaurie.com, and we’ll get back to you within 24 business hours.

Contact Our Team

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